Generally, most of the Government to Citizen (G2C) interactions are taken place at District level. Districts, thus act as front-end windows of Government to deliver customized services to the public in an efficient way.

The Government of India conceptualized e-District project in 2010, to improve the experience of G2C interactions and thus enhance the efficiency of seamless service delivery to the Citizens. This will also help in redesigning the District level departmental activities to provide better service.

In line with this scope, Government of Kerala has initiated an end-to-end online service delivery platform that ensures transparency and integrity throughout the exchange of information between the Government and the public. Concisely, citizen’s expectation towards government’s response time will be improved because of this automated virtual counter.

A number of sensitized services are made available to the public through e-District portal on a 24X7 basis. The portal is maintained and monitored by KSITM.

The major citizen-centric services available through the e-District portal are:

  • Revenue Department Certificate Services
  • Right to Information (RTI) Services
  • Public Grievance Services
  • Payment Services- Utility Payment Services, Calicut University Services, Welfare Board Fee Payments, Police Department Payments
  • Revenue Court Cases
  • Forest Department Services

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