m-Sevanam mobile app launched as a Good Governance Initiative, has used technology to aggregate almost all online services (G2C Government to Citizens and G2B Government to Business) of Government of Kerala, in a single platform for the Citizens of Kerala. Further, the impact of the pandemic has accelerated the need for swift access to Government Services at the comfort of their home. And this has been the driving factor for many departments to shift their services from offline to online mode.